1. Company Information
These Terms and Conditions govern bookings and transportation services provided under the Nordrive Transfers brand.
Service provider and contracting party:
- IK “AMR”
- Registration number: 40002197188
- VAT number: LV40002197188
- Registered address: “Erdmaņi-1”, Džūkste, Džūkste Parish, Tukums Municipality, LV-3147, Latvia
- Contact location: Riga, Latvia
- Website: nordrivetransfers.com
- Telephone: +371 28 348 000
- Booking enquiries: info@nordrivetransfers.com
- General enquiries: info@nordrivetransfers.com
In these Terms and Conditions, IK “AMR” may be referred to as “Nordrive Transfers”, “we”, “us”, or “our”.
The person making a booking and every passenger included in that booking may be referred to as “the customer”, “you”, or “the passenger”.
2. Acceptance of These Terms
By submitting a booking request, confirming a booking, making payment, or using our transportation services, you confirm that you have read and accepted these Terms and Conditions.
The person making the booking is responsible for ensuring that all passengers included in the booking are informed of the relevant booking conditions.
Additional terms may apply when a booking is made through an online travel agency, hotel, travel agency, tour operator, booking platform, or another partner.
Where platform-specific conditions apply to cancellation, payment, waiting time, or another booking-specific matter, those conditions may supplement these Terms and Conditions. Mandatory applicable law will always take priority.
3. Booking and Confirmation
A booking request is not confirmed until Nordrive Transfers or the relevant booking platform sends a written booking confirmation.
Customers must check the confirmation immediately and ensure that all details are correct, including:
- passenger name;
- telephone number and email address;
- pickup date and time;
- pickup location;
- destination;
- flight number, where applicable;
- number of passengers;
- selected vehicle category;
- luggage requirements;
- child or booster seat requirements;
- additional stops or special requests.
Any incorrect or incomplete information must be reported as soon as possible.
Nordrive Transfers is not responsible for delays, additional costs, missed pickups, or service failures caused by inaccurate, incomplete, or outdated information supplied by the customer.
We reserve the right to accept or refuse a booking based on vehicle availability, service area, operational requirements, safety considerations, payment status, or suspected fraud.
4. Transportation Services
Nordrive Transfers may provide:
- airport transfers;
- private transfers;
- business transportation;
- chauffeur services;
- hotel transfers;
- intercity transfers;
- day trips;
- tours;
- event transportation;
- other pre-booked passenger transportation services.
The exact service, vehicle category, pickup details, destination, and price will be shown in the booking confirmation.
Images of vehicles displayed on the website or booking platforms are illustrative. A comparable vehicle may be provided where the originally expected vehicle is unavailable.
A vehicle upgrade may be provided without additional charge. A lower vehicle category will not normally be provided unless agreed with the customer or required by exceptional circumstances.
5. Drivers and Transportation Partners
Transportation may be performed:
- directly by IK “AMR”;
- by an affiliated driver;
- by a contracted driver;
- by a licensed transportation provider;
- by an authorised subcontractor or local transportation partner.
Nordrive Transfers may share the operational information reasonably necessary to fulfil the booking with the assigned driver or transportation provider.
All affiliated drivers and transportation providers are expected to maintain:
- legally required licences and permits;
- legally required insurance;
- safe and roadworthy vehicles;
- professional conduct;
- reasonable vehicle cleanliness;
- operational communication availability;
- compliance with applicable transportation and road-safety laws.
Nordrive Transfers may suspend or stop cooperating with a driver or transportation provider in cases involving repeated delays, serious customer complaints, unsafe conduct, fraudulent activity, abusive behaviour, or material operational non-compliance.
6. Prices
The price shown in the booking confirmation applies to the service described in that confirmation.
The confirmed price may be based on:
- route;
- distance;
- expected travel time;
- vehicle category;
- number of passengers;
- pickup time;
- airport or parking fees;
- waiting time;
- additional stops;
- special requirements;
- local operational conditions.
Unless otherwise stated, the price covers transportation from the confirmed pickup location to the confirmed destination.
Additional charges may apply where the customer requests or causes:
- a route change;
- an additional stop;
- extended waiting time;
- a different destination;
- excess or oversized luggage;
- additional passengers;
- a larger vehicle;
- additional child seats;
- cleaning following excessive soiling;
- repair of damage caused by a passenger;
- another service not included in the original booking.
Where reasonably possible, additional charges will be communicated before the additional service is provided.
7. Payments
Payment may be collected:
- through the Nordrive Transfers website;
- through an online travel agency or booking platform;
- through a secure payment link;
- by invoice;
- through Stripe or another authorised payment provider;
- by another payment method confirmed during booking.
Payment must be made in the currency and by the deadline stated during booking or in the booking confirmation.
A booking may be cancelled if the required payment is not received or authorised by the applicable deadline.
Where payment information is entered directly into a payment provider’s secure environment, Nordrive Transfers does not receive or store complete payment card numbers or card security codes.
Nordrive Transfers may receive limited transaction information such as payment status, amount, currency, transaction reference, and payment method type.
8. Booking Changes
Requests to change a booking must be submitted as soon as possible using the contact details shown in the booking confirmation.
Booking changes are subject to:
- vehicle availability;
- driver availability;
- route availability;
- the requested pickup time;
- the requested vehicle category;
- applicable platform conditions;
- additional costs.
A requested change is not confirmed until Nordrive Transfers or the relevant booking platform provides written confirmation.
A material change to the pickup time, route, destination, passenger count, or vehicle requirements may result in a revised price.
Nordrive Transfers cannot guarantee that changes requested shortly before pickup will be possible.
9. Cancellation and Refund Policy
You may cancel your booking free of charge more than 24 hours before the scheduled pickup time and receive a full refund.
To cancel, contact us as described below.
Cancellations more than 24 hours before pickup
A full refund will be issued to the original payment method, unless different booking-platform conditions were clearly accepted when the booking was made.
Cancellations within 24 hours of pickup
Please contact us directly as soon as possible at info@nordrivetransfers.com or +371 28 348 000.
Cancellations made within 24 hours of pickup are not refunded. We may consider an exception only in exceptional circumstances, taking into account expenses already incurred, driver assignment and vehicle reservation.
No-show bookings
No-show bookings are non-refundable.
Refund processing
Approved refunds will normally be issued to the original payment method through the relevant payment provider.
Nordrive Transfers is not responsible for delays caused by the customer’s bank, card issuer, payment provider, or booking platform. Refunds may take several business days to appear.
Partial refunds may be offered where appropriate because of operational changes or partial service performance.
10. Cancellation by Nordrive Transfers
Nordrive Transfers may cancel a booking where the service cannot reasonably or safely be performed due to:
- vehicle breakdown;
- driver unavailability;
- severe weather;
- road closures;
- government restrictions;
- airport restrictions;
- strikes;
- security concerns;
- force majeure;
- incorrect booking information;
- suspected fraud;
- non-payment;
- abusive or unsafe customer behaviour;
- another serious operational reason.
Where Nordrive Transfers cancels a confirmed booking and no reasonable alternative can be arranged, the customer will receive a refund for the affected service.
Where possible, we may offer:
- a replacement driver;
- a replacement vehicle;
- a revised pickup time;
- an alternative transportation provider;
- a refund.
11. Airport Transfers and Flight Information
Customers booking an airport transfer must provide a correct and current flight number.
Nordrive Transfers may use publicly available flight information to monitor expected arrival times. Flight tracking is provided as an operational aid and is not guaranteed to be complete or accurate.
Customers must contact Nordrive Transfers if:
- the flight number changes;
- the airport changes;
- the flight is cancelled;
- the passenger is rebooked onto another flight;
- the passenger misses a connection;
- the passenger expects a significant delay;
- telephone contact details change.
Providing the original flight number does not automatically notify Nordrive Transfers of every airline rebooking or itinerary change.
The customer must allow sufficient time between the scheduled transfer and any flight, train, cruise, appointment, or other onward connection.
Nordrive Transfers is not responsible for a missed connection where the transfer was booked with insufficient time or where delay was caused by circumstances outside our reasonable control.
12. Waiting Time
Complimentary waiting time may be included depending on:
- the airport;
- pickup type;
- vehicle category;
- booking platform;
- booking price;
- conditions shown in the booking confirmation.
The applicable waiting time will be determined by the booking confirmation or the conditions of the platform through which the booking was made.
Additional waiting charges may apply after the complimentary waiting period expires.
Passengers are responsible for:
- remaining reachable by telephone;
- checking messages from the driver or dispatch team;
- proceeding to the agreed meeting point;
- informing Nordrive Transfers of delays;
- providing accurate arrival and flight information.
If the passenger cannot be located or contacted after the applicable waiting period, the booking may be treated as a no-show.
13. Non-Airport Pickup
For hotel, residential, business, event, or other non-airport pickups, the passenger must be ready at the confirmed pickup location and time.
The driver is not required to wait indefinitely.
Where the passenger is late, additional waiting charges may apply. If the passenger cannot be contacted or does not arrive within the applicable waiting period, the booking may be treated as a no-show.
14. Passenger Responsibilities
Passengers must:
- provide accurate booking information;
- be ready at the agreed pickup time;
- remain reachable using the telephone number supplied;
- follow reasonable driver safety instructions;
- use seat belts where required;
- supervise children;
- respect the driver and vehicle;
- comply with applicable laws;
- avoid behaviour that may endanger the driver, passengers, vehicle, or other road users.
Passengers must not:
- smoke or vape in the vehicle unless expressly permitted;
- carry illegal substances;
- carry prohibited or dangerous items;
- behave violently, abusively, or threateningly;
- intentionally distract the driver;
- cause unreasonable damage or excessive soiling;
- request the driver to violate traffic or transportation laws.
The driver may refuse to begin or may terminate a journey where a passenger’s behaviour creates a safety, legal, or operational risk.
A service refused or terminated because of serious passenger misconduct may be non-refundable.
15. Luggage
Customers must provide accurate information about the amount and type of luggage.
Oversized or special luggage may include:
- bicycles;
- golf bags;
- skis or snowboards;
- surfboards;
- wheelchairs;
- mobility equipment;
- large musical instruments;
- unusually large suitcases;
- commercial equipment.
Nordrive Transfers may require a larger vehicle or an additional vehicle where the luggage cannot be transported safely in the booked vehicle.
The driver may refuse to transport luggage that:
- exceeds the safe capacity of the vehicle;
- obstructs the driver;
- cannot be secured safely;
- is illegal, dangerous, leaking, or contaminated;
- was not disclosed and requires a different vehicle.
Passengers remain responsible for checking and collecting their belongings at the end of the journey.
16. Lost Property
Passengers must contact Nordrive Transfers as soon as possible regarding property believed to have been left in a vehicle.
We will make reasonable efforts to contact the driver and locate the item but cannot guarantee recovery.
The passenger may be responsible for reasonable delivery, postage, storage, or return-journey costs associated with returning lost property.
Nordrive Transfers is not responsible for property left in the vehicle unless liability cannot legally be excluded.
17. Child and Booster Seats
Child and booster seats must be requested during booking.
The customer is responsible for providing accurate information about:
- the child’s age;
- approximate weight;
- approximate height;
- number of seats required.
Availability must be confirmed in the booking confirmation.
Nordrive Transfers will make reasonable efforts to provide the requested seat type, but requirements and available seat categories may vary by country, vehicle, and local law.
The accompanying adult remains responsible for supervising the child and checking that the child is secured appropriately before travel begins.
18. Accessibility and Special Assistance
Customers requiring an accessible vehicle, mobility assistance, wheelchair transportation, additional boarding time, or another accommodation should contact Nordrive Transfers before booking or as early as possible.
We will make reasonable efforts to meet accessibility requirements, but availability may depend on:
- vehicle type;
- equipment;
- driver availability;
- local transportation regulations;
- booking location;
- advance notice.
Nordrive Transfers aims to provide services professionally and fairly and does not tolerate unlawful discrimination.
19. Delays and Operational Changes
Pickup and arrival times are estimates and may be affected by circumstances outside Nordrive Transfers’ reasonable control, including:
- traffic congestion;
- accidents;
- roadworks;
- border delays;
- airport disruption;
- security checks;
- severe weather;
- strikes;
- public events;
- governmental restrictions;
- police activity;
- force majeure.
Nordrive Transfers may adjust the route, driver, vehicle, meeting point, or operational arrangements where reasonably necessary to complete the service safely and efficiently.
We will make reasonable efforts to inform the customer of material changes using the contact information supplied during booking.
20. Vehicle Damage and Cleaning Charges
The customer may be responsible for reasonable costs arising from damage or excessive soiling caused by the customer or another passenger included in the booking.
This may include:
- interior or exterior damage;
- broken equipment;
- damage caused by luggage;
- specialist cleaning;
- removal of stains or bodily fluids;
- lost vehicle operating time;
- other reasonable repair or cleaning expenses.
Where possible, supporting information such as photographs, invoices, or repair estimates may be provided.
Normal wear and tear will not be charged to the customer.
21. Fraud Prevention and Verification
Nordrive Transfers may process relevant booking, transaction, communication, and technical information to detect, investigate, and prevent:
- fraudulent bookings;
- unauthorised payments;
- chargeback abuse;
- false compensation claims;
- identity misuse;
- account or service abuse;
- threatening behaviour;
- operational manipulation;
- security incidents.
Where reasonably necessary and legally permitted, Nordrive Transfers may:
- request additional information;
- request identity or payment verification;
- refuse or cancel a booking;
- restrict access to services;
- preserve relevant records;
- communicate with payment providers;
- cooperate with booking platforms;
- cooperate with competent authorities.
22. Privacy and Personal Data
IK “AMR” processes personal data in accordance with applicable data protection law and the Privacy Policy.
Personal data may be processed for:
- booking administration;
- transportation fulfilment;
- passenger communication;
- payment processing;
- driver coordination;
- customer support;
- safety;
- fraud prevention;
- complaint handling;
- legal compliance.
Relevant information may be shared with drivers, transportation providers, subcontractors, payment processors, booking platforms, hotels, travel agencies, IT providers, professional advisers, and authorities where reasonably necessary and legally permitted.
For further information, please review the Privacy Policy published on nordrivetransfers.com.
Data protection enquiries may be sent to:
info@nordrivetransfers.com
23. Cookies
The Nordrive Transfers website uses a small number of cookies and similar browser storage that are needed for the site to work and to load pages quickly, for example to remember your language or booking form choices and to cache content.
We do not use advertising or tracking cookies. If we introduce analytics or marketing cookies, we will ask for your consent first.
You can manage or block cookies in your browser settings. Disabling essential cookies may affect website functionality. More information is in the Privacy Policy.
24. Limitation of Liability
Nordrive Transfers will provide services with reasonable care and skill.
To the extent permitted by applicable law, Nordrive Transfers is not responsible for loss or delay caused by circumstances outside its reasonable control, including:
- traffic delays;
- airport disruption;
- airline changes;
- missed flights or connections;
- severe weather;
- road closures;
- strikes;
- government restrictions;
- force majeure;
- inaccurate information supplied by the customer;
- acts or omissions of unrelated third parties.
Nordrive Transfers will not be responsible for indirect or consequential losses, including loss of profit, business opportunities, anticipated savings, or other commercial losses, where exclusion of such liability is permitted by law.
Where legally permitted, liability relating to a booking may be limited to direct and reasonably foreseeable loss arising from the affected service.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including liability arising from fraud, intentional misconduct, gross negligence, or mandatory consumer-protection rights.
25. Force Majeure
Nordrive Transfers is not liable for failure or delay in performing a service where performance is prevented or materially affected by an event outside its reasonable control.
Such events may include:
- natural disasters;
- severe weather;
- war;
- terrorism;
- civil unrest;
- epidemics or pandemics;
- strikes;
- airport closures;
- border closures;
- government action;
- road closures;
- major infrastructure failures;
- communication-system failures;
- other extraordinary events.
Nordrive Transfers will make reasonable efforts to communicate with affected customers and provide an alternative, rescheduling option, or refund where appropriate and reasonably possible.
26. Complaints
Customers should report complaints as soon as reasonably possible.
Please include:
- booking reference;
- passenger name;
- pickup date;
- description of the issue;
- relevant photographs, receipts, or other evidence;
- preferred contact details.
Complaints should be sent to:
info@nordrivetransfers.com
We will review the complaint and may request additional information from the customer, driver, transportation partner, booking platform, or payment provider.
Nothing in this section limits the customer’s right to contact an applicable consumer-protection authority, dispute-resolution body, or court.
27. Website Use and Intellectual Property
Unless otherwise stated, the content available on nordrivetransfers.com belongs to IK “AMR” or is used with permission.
Protected content may include:
- logos;
- branding;
- text;
- photographs;
- graphics;
- website layouts;
- booking materials;
- software;
- databases;
- operational documents.
Content may not be copied, reproduced, republished, distributed, modified, sold, or used commercially without prior written permission, except where permitted by law.
Users must not attempt to:
- interfere with website security;
- access restricted systems;
- introduce malicious software;
- submit fraudulent bookings;
- misuse booking or payment functionality;
- collect website or customer data without authorisation.
28. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the Republic of Latvia.
The customer and Nordrive Transfers should first attempt to resolve any disagreement through direct communication.
Where a dispute cannot be resolved directly, it may be submitted to the competent court or an applicable consumer dispute-resolution body.
Consumers retain any mandatory rights and jurisdictional protections provided by the laws of their country of residence or other applicable law.
Latvia’s Consumer Rights Protection Centre provides information and assistance concerning consumer disputes.
29. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply.
The invalid provision will be interpreted or replaced, where legally possible, in a manner that most closely reflects its original purpose.
30. Changes to These Terms and Conditions
Nordrive Transfers may update these Terms and Conditions to reflect changes in:
- services;
- prices;
- booking procedures;
- payment methods;
- transportation partners;
- technology;
- operational requirements;
- applicable law.
The current version will be published on nordrivetransfers.com together with its latest update date.
Unless mandatory law requires otherwise, a confirmed booking will remain subject to the version of the Terms and Conditions that applied when the booking was made.
- Service provider: IK “AMR”
- Registration number: 40002197188
- VAT number: LV40002197188
- Registered address: “Erdmaņi-1”, Džūkste, Džūkste Parish, Tukums Municipality, LV-3147, Latvia
- Contact location: Riga, Latvia
- Website: nordrivetransfers.com
- Telephone: +371 28 348 000
- Booking enquiries: info@nordrivetransfers.com
- General enquiries: info@nordrivetransfers.com
- Last updated: 14 October 2026